Automate Ticket Alerts to Microsoft Teams from ConnectWise

• Send real-time alerts for new support tickets to teams.
• Filter out previously sent tickets to avoid duplication.
• Consolidate ticket information for better team communication.
• Automate notifications for ticket updates during business hours.

Scheduled trigger activates the workflow during specified hours. Fetch new tickets from ConnectWise based on specific conditions. Add filterable parameters to each ticket for tracking. Query Redis to check for previously sent tickets. Filter out tickets that have already been notified. Combine similar tickets for concise messaging. Send formatted alerts to the Dispatch Team in Microsoft Teams.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the Redis and Microsoft Teams credentials.
3. 3
   Set the desired schedule for ticket checks.
4. 4
   Adjust any specific conditions for fetching tickets from ConnectWise.
5. 5
   Test the workflow to ensure alerts are sent correctly.