Automate Telegram message handling to Monday.com and Freshdesk

• Automate customer support requests from Telegram to Freshdesk
• Create project items in Monday.com based on Telegram messages
• Enhance response times for customer inquiries through automated messaging

Trigger workflow when a message is received on Telegram Check if the message contains the keyword 'refund' Create a ticket in Freshdesk for refund requests Send a confirmation message back to the user on Telegram Create a corresponding item in Monday.com for tracking

1. 1
   Import the workflow template into n8n
2. 2
   Connect your Telegram, Monday.com, and Freshdesk accounts
3. 3
   Configure the Telegram Trigger node with your bot credentials
4. 4
   Set the board and group IDs in the Monday.com nodes
5. 5
   Test the workflow by sending a message on Telegram