Use Cases
- Automate customer support requests from Telegram to Freshdesk
- Create project items in Monday.com based on Telegram messages
- Enhance response times for customer inquiries through automated messaging
How It Works
Trigger workflow when a message is received on Telegram Check if the message contains the keyword 'refund' Create a ticket in Freshdesk for refund requests Send a confirmation message back to the user on Telegram Create a corresponding item in Monday.com for tracking
Setup Steps
- 1Import the workflow template into n8n
- 2Connect your Telegram, Monday.com, and Freshdesk accounts
- 3Configure the Telegram Trigger node with your bot credentials
- 4Set the board and group IDs in the Monday.com nodes
- 5Test the workflow by sending a message on Telegram
Apps Used
Telegram
Monday.com
Freshdesk
Categories
Target Roles
Tags
#process automation
#workflow management
#notifications