Automate support ticket creation from emails to Helpdesk

• Automate ticket creation from customer emails
• Classify support requests by priority using AI
• Notify support teams of new tickets in real-time

Reads new emails from the inbox Normalizes email content for processing Uses AI to classify the email's priority and intent Parses AI response to extract relevant ticket details Creates a support ticket in the helpdesk system Notifies the support team via Slack about new tickets

1. 1
   Import the workflow template into n8n
2. 2
   Configure the email node with your IMAP credentials
3. 3
   Set up OpenAI credentials for AI classification
4. 4
   Provide Helpdesk API token for ticket creation
5. 5
   Customize Slack channel settings for notifications
6. 6
   Activate the workflow to start processing emails