Automate New Ticket Alerts to Microsoft Teams

• Send real-time notifications for new support tickets to team channels.
• Reduce manual tracking of ticket statuses by automating alerts.
• Improve team collaboration by grouping tickets by company and site.

Scheduled trigger initiates the workflow during specified business hours. Fetches new tickets from ConnectWise based on defined conditions. Adds filterable parameters to ensure ticket IDs are processed correctly. Queries Redis to check for previously sent tickets. Filters out tickets that have already been notified to avoid duplicates. Combines similar tickets and formats them for easy reading. Sends formatted ticket alerts to Microsoft Teams for team visibility. Logs ticket IDs in Redis to track sent notifications.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the Redis credentials for ticket tracking.
3. 3
   Set up Microsoft Teams credentials for sending messages.
4. 4
   Adjust the scheduled trigger settings as needed.
5. 5
   Test the workflow to ensure alerts are sent correctly.