Use Cases
- Automatically notify teams of negative feedback from customers
- Streamline communication regarding customer sentiment analysis
- Enhance responsiveness to customer feedback in real-time
How It Works
Trigger the workflow when a new Typeform response is submitted Analyze the sentiment of the feedback using AWS Comprehend Send a notification to Mattermost if the sentiment is negative
Setup Steps
- 1Import the workflow template into n8n
- 2Configure the Typeform Trigger with your form ID
- 3Set up AWS Comprehend credentials for sentiment analysis
- 4Connect Mattermost with the appropriate credentials
- 5Test the workflow to ensure notifications are sent correctly
Apps Used
Typeform
AWS Comprehend
Mattermost
Categories
Target Roles
Tags
#sentiment analysis
#notifications
#process automation