Automate Customer Communication Template Generation from Resolved Helpdesk Tickets

• Generate customer reply templates from resolved tickets.
• Streamline customer support communication processes.
• Maintain a repository of reusable templates for efficient responses.

Triggers weekly to fetch resolved tickets from the helpdesk. Uses AI to analyze ticket data and generate communication templates. Parses the AI output to extract individual templates. Saves the templates to Google Sheets for easy reference.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Configure the helpdesk authentication credentials.
3. 3
   Set up Google Sheets authentication and specify the sheet ID.
4. 4
   Adjust the cron schedule if needed to fit your requirements.