Use Cases
- Automatically assign new Zendesk tickets to the appropriate agents.
- Send ticket updates and assignments to Notion for better tracking.
- Improve team collaboration by centralizing ticket information in Notion.
How It Works
Trigger the workflow with a new Zendesk ticket via webhook. Fetch ticket details from Zendesk using an HTTP request. Send the fetched ticket information to Notion for documentation.
Setup Steps
- 1Import the workflow template into n8n.
- 2Configure the webhook URL in Zendesk to trigger the workflow.
- 3Set up authentication for Zendesk and Notion API connections.
- 4Test the workflow by creating a new ticket in Zendesk.
Apps Used
Zendesk
Notion
Categories
Target Roles
Industries
Tags
#process automation
#workflow management
#notifications