Assign Zendesk Tickets to Agents and Send Notifications via Email

• Automatically assign incoming Zendesk tickets to specific agents.
• Notify agents via email about new ticket assignments.
• Integrate error handling to alert teams about workflow issues.
• Enhance customer support response times through automation.

Trigger the workflow when a new Zendesk ticket is received. Fetch the ticket details from Zendesk using an HTTP request. Send an email notification to the assigned agent with ticket information. Handle errors by sending a message to a designated Slack channel.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL for incoming Zendesk tickets.
3. 3
   Set up the email service with the appropriate credentials.
4. 4
   Specify the Slack channel for error notifications.