Assign Zendesk Tickets to Agents and Notify via Slack

• Automatically assign incoming Zendesk tickets to the appropriate agents.
• Notify team members in Slack about new ticket assignments.
• Improve response times for customer support inquiries.
• Enhance team collaboration through real-time updates.

Trigger the workflow upon receiving a new Zendesk ticket. Fetch relevant ticket data from Zendesk. Send a notification to a Slack channel with ticket details. Handle any errors by notifying the team in Slack.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL in Zendesk to trigger the workflow.
3. 3
   Set up the Slack channel for notifications.
4. 4
   Test the workflow with a sample Zendesk ticket.