Assign Zendesk Ticket to Agent and Send to Knowledge Base

• Automatically assign support tickets to agents based on predefined criteria.
• Send ticket information to a knowledge base for easy access by support staff.
• Notify team members via Slack in case of errors during ticket processing.

Triggers when a new Zendesk ticket is received. Fetches ticket data from Zendesk using an HTTP request. Sends the fetched data to a knowledge base for documentation. Handles errors by sending alerts to a Slack channel.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL to receive incoming Zendesk tickets.
3. 3
   Set up the HTTP request parameters for fetching Zendesk ticket data.
4. 4
   Define the knowledge base URL for sending ticket information.
5. 5
   Connect the Slack channel for error notifications.