Assign to agent from Intercom chat to Jira

• Automatically assign Intercom chat inquiries to support agents.
• Create Jira tasks from customer interactions in Intercom.
• Improve team collaboration by linking customer support with project management.

Trigger the workflow upon receiving a new chat message in Intercom. Fetch chat data from Intercom using an HTTP request. Send the fetched data to Jira to create a new task. Handle errors by sending notifications to Slack.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL in Intercom for incoming chat messages.
3. 3
   Set up the HTTP request parameters for fetching Intercom chat data.
4. 4
   Define the Jira endpoint and authentication for task creation.
5. 5
   Specify the Slack channel for error notifications.