Assign Intercom Chats to Agents and Send Data to Knowledge Base

• Automatically assign incoming Intercom chats to the appropriate support agents.
• Send chat data to a centralized knowledge base for better information management.
• Improve response times by providing agents with immediate access to relevant information.

Triggers on incoming Intercom chat messages via a webhook. Fetches chat data from Intercom using an HTTP request. Sends the fetched data to a knowledge base for storage and reference.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL in Intercom to trigger the workflow.
3. 3
   Set up the HTTP request parameters for fetching chat data from Intercom.
4. 4
   Define the knowledge base endpoint for sending the chat data.