Assign Intercom Chats to Agents and Notify on Slack

• Automatically assign incoming Intercom chats to specific support agents.
• Notify support teams in Slack about new chat assignments.
• Enhance customer support efficiency through real-time notifications.

Trigger the workflow with an incoming chat from Intercom. Fetch the chat details using an HTTP request. Send a notification to Slack with the chat information.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the Intercom webhook settings.
3. 3
   Set up the Slack channel for notifications.
4. 4
   Test the workflow with a sample chat.