Use Cases
- Automatically assign customer chats to support agents for efficient handling.
- Log chat interactions in Notion for better project management and tracking.
- Receive instant alerts in Slack for any errors during the workflow process.
How It Works
Triggers on incoming Intercom chat messages. Fetches relevant chat data from Intercom. Sends the fetched data to Notion for documentation. Notifies the team via Slack in case of errors.
Setup Steps
- 1Import the workflow template into n8n.
- 2Configure the webhook URL in Intercom to trigger the workflow.
- 3Set up the Notion integration with the appropriate database.
- 4Specify the Slack channel for error notifications.
Apps Used
Intercom
Notion
Slack
Categories
Industries
Tags
#process automation
#workflow management
#slack automation