Assign Help Desk Emails to Agents and Send to Knowledge Base

• Automate assignment of help desk emails to support agents
• Streamline the documentation of customer interactions in a knowledge base
• Improve response times for customer inquiries
• Enhance knowledge management by consolidating information from help desk emails

Trigger the workflow with an incoming help desk email Fetch data from the help desk email system Send the fetched data to the knowledge base for documentation Handle any errors by notifying the team via Slack

1. 1
   Import the workflow template into your n8n instance
2. 2
   Configure the webhook trigger with your help desk email endpoint
3. 3
   Set up the HTTP request node to fetch data from your help desk email service
4. 4
   Configure the HTTP request node to send data to your knowledge base
5. 5
   Set up Slack notifications for error handling