Assign Help Desk Emails to Agents and Send Data to CRM

• Automatically assign help desk emails to the appropriate agents.
• Send customer inquiries directly to a CRM for better tracking.
• Notify teams via Slack when errors occur in the workflow.

Incoming webhook triggers on receiving a help desk email. Fetches email data from the help desk system. Sends the extracted information to the CRM. Handles errors by notifying the team via Slack.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Configure the webhook URL to match your help desk email endpoint.
3. 3
   Set up the CRM integration with the required authentication.
4. 4
   Customize the Slack channel for error notifications.