Assign Freshdesk Tickets to Agents and Send to Knowledge Base

• Automate ticket assignment in Freshdesk to improve response times.
• Integrate Freshdesk ticket data with a knowledge base for better resource management.
• Enhance customer support efficiency by reducing manual data entry.

Trigger the workflow with an incoming Freshdesk ticket. Fetch ticket details using a GET request to Freshdesk. Send the fetched data to a knowledge base via a POST request. Handle errors by sending notifications to a Slack channel.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL in Freshdesk to trigger the workflow.
3. 3
   Set up authentication for Freshdesk and the knowledge base.
4. 4
   Test the workflow with sample tickets to ensure proper functionality.