Assign Freshdesk Tickets to Agents and Send to Jira

• Automatically assign Freshdesk tickets to specific agents based on predefined criteria.
• Send ticket details to Jira for better project management and tracking.
• Notify team members on Slack about errors in the workflow for quick resolution.

Trigger the workflow with an incoming Freshdesk ticket. Fetch the ticket data from Freshdesk using an HTTP request. Send the fetched ticket data to Jira for project management. Handle errors by sending notifications to a Slack channel.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Configure the Freshdesk webhook URL to receive incoming tickets.
3. 3
   Set up the HTTP request parameters for fetching Freshdesk ticket data.
4. 4
   Specify the Jira endpoint and authentication details for sending data.
5. 5
   Set up the Slack channel for error notifications.