Use Cases
- Automatically assign incoming Freshdesk tickets to specific agents.
- Send email notifications to agents when a new ticket is assigned.
- Enhance customer support efficiency by reducing manual ticket management.
How It Works
Triggers on incoming Freshdesk tickets via a webhook. Fetches ticket data from Freshdesk using an HTTP request. Sends email notifications to agents with ticket details.
Setup Steps
- 1Import the workflow template into n8n.
- 2Configure the webhook URL for incoming Freshdesk tickets.
- 3Set up the HTTP request to fetch ticket data from Freshdesk.
- 4Configure the email service for sending notifications.
Apps Used
Freshdesk
Categories
Target Roles
Industries
Tags
#process automation
#email automation
#workflow management