Use Cases
- Automatically assign Freshdesk tickets to specific agents based on predefined criteria.
- Centralize customer support ticket information in Notion for better team collaboration.
- Reduce manual data entry by automating ticket data transfer from Freshdesk to Notion.
How It Works
Webhook trigger captures incoming Freshdesk ticket data. Fetches detailed information from the Freshdesk ticket using an HTTP request. Sends the fetched ticket data to Notion for organization and tracking.
Setup Steps
- 1Import the workflow template into your n8n instance.
- 2Configure the webhook URL in Freshdesk to point to the n8n webhook.
- 3Set up the necessary authentication for Freshdesk and Notion integrations.
- 4Test the workflow by creating a new ticket in Freshdesk.
Apps Used
Freshdesk
Notion
Categories
Target Roles
Industries
Tags
#process automation
#workflow management
#notifications