Assign Freshdesk Tickets to Agents and Send Data to CRM

• Automatically assign incoming support tickets to the appropriate agents
• Streamline data transfer from Freshdesk to CRM systems
• Enhance customer support efficiency by integrating ticketing and CRM platforms

Triggers on incoming Freshdesk tickets via webhook Fetches ticket data from Freshdesk using an HTTP request Sends the fetched data to a CRM system for record-keeping and follow-up

1. 1
   Import the workflow template into n8n
2. 2
   Configure the webhook URL for Freshdesk ticket triggers
3. 3
   Set up the Freshdesk API endpoint for fetching ticket data
4. 4
   Specify the CRM endpoint for sending ticket information
5. 5
   Test the workflow to ensure proper functionality