Assign Freshdesk Tickets to Agents and Notify via Slack

• Automatically assign customer support tickets to the appropriate agents in Freshdesk.
• Notify team members in Slack about new ticket assignments.
• Send error alerts to Slack for better team communication.

Trigger the workflow with an incoming Freshdesk ticket. Fetch ticket details using a GET request. Send a notification to Slack with ticket assignment information. Handle errors by sending alerts to a designated Slack channel.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL in Freshdesk for incoming triggers.
3. 3
   Set up the Freshdesk API endpoint for fetching ticket data.
4. 4
   Specify the Slack channel for notifications.
5. 5
   Test the workflow to ensure proper functionality.