Use Cases
- Automatically assign call transcripts to agents for quick follow-up.
- Send real-time notifications to Slack for improved team communication.
- Streamline the process of managing call data and agent assignments.
How It Works
Triggers on incoming call transcript data via a webhook. Fetches the call transcript data from a specified URL. Sends the fetched transcript data to a designated Slack channel. Handles errors by notifying the team in Slack if any issues arise.
Setup Steps
- 1Import the workflow template into n8n.
- 2Configure the webhook URL to receive incoming call transcripts.
- 3Set the correct URL for fetching call transcript data.
- 4Specify the Slack channel for sending notifications.
- 5Test the workflow to ensure proper functionality.
Apps Used
Slack
Webhook Service
HTTP Request Service
Categories
Target Roles
Industries
Tags
#slack automation
#notifications
#process automation