Assign Call Transcript to Agent and Send to Knowledge Base

• Automate the assignment of call transcripts to customer service agents.
• Enhance knowledge management by sending call insights to a centralized knowledge base.
• Improve response times by ensuring timely access to call data.
• Streamline communication within teams by notifying via Slack on errors.

Trigger the workflow upon receiving an incoming call transcript. Fetch the call transcript data from the specified source. Send the fetched data to the designated knowledge base. Handle any errors by sending notifications to the Slack channel.

1. 1
   Import the workflow into n8n.
2. 2
   Configure the webhook URL for incoming call transcripts.
3. 3
   Set up the HTTP request parameters for fetching call transcripts.
4. 4
   Define the knowledge base endpoint for sending data.
5. 5
   Customize the Slack notification settings for error handling.