Use Cases
- Automatically assign call transcripts to the appropriate agent.
- Send call details directly to Jira for task management.
- Reduce manual data entry and improve workflow efficiency.
How It Works
Trigger the workflow with an incoming call transcript. Fetch the call transcript data from an external source. Send the fetched data to Jira for assignment and tracking. Handle errors by notifying the team via Slack.
Setup Steps
- 1Import the workflow template into n8n.
- 2Configure the webhook URL for incoming call transcripts.
- 3Set up the HTTP request parameters for fetching call data.
- 4Define the Jira endpoint for sending data.
- 5Set up Slack notifications for error handling.
Apps Used
Jira
Slack
Categories
Industries
Tags
#process automation
#workflow management
#slack automation