Use Cases
- Automate appointment scheduling based on customer inquiries.
- Check calendar availability before booking appointments.
- Send confirmation emails for scheduled meetings.
- Handle customer messages requiring human follow-up.
How It Works
Customer initiates a chat inquiry regarding appointment scheduling. The workflow checks the calendar for available time slots. Free time slots are identified and presented to the customer. If the customer agrees, an appointment is booked in Microsoft Outlook. Confirmation emails are sent to both the customer and the business.
Setup Steps
- 1Import the workflow template into n8n.
- 2Configure the OpenAI and Microsoft Outlook credentials.
- 3Set up the webhook for customer inquiries.
- 4Test the workflow to ensure proper functionality.
Apps Used
OpenAI
Microsoft Outlook
Categories
Target Roles
Tags
#ai assistants
#email automation
#workflow management