Appointment scheduling automation from customer inquiries to Microsoft Outlook

• Automate appointment scheduling based on customer inquiries.
• Check calendar availability before booking appointments.
• Send confirmation emails for scheduled meetings.
• Handle customer messages requiring human follow-up.

Customer initiates a chat inquiry regarding appointment scheduling. The workflow checks the calendar for available time slots. Free time slots are identified and presented to the customer. If the customer agrees, an appointment is booked in Microsoft Outlook. Confirmation emails are sent to both the customer and the business.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the OpenAI and Microsoft Outlook credentials.
3. 3
   Set up the webhook for customer inquiries.
4. 4
   Test the workflow to ensure proper functionality.