Use Cases
- Provide instant responses to user inquiries using AI.
- Prompt users for additional information when the AI is unsure.
- Notify human agents via Slack for unresolved inquiries.
- Enhance customer support efficiency by integrating AI and human assistance.
How It Works
User initiates a chat through the chat trigger. AI processes the inquiry and attempts to provide an answer. If the AI is unsure, it prompts the user for their email address. The workflow sends a message to a human agent via Slack for further assistance. The user receives confirmation that their inquiry has been escalated.
Setup Steps
- 1Import the workflow template into your n8n instance.
- 2Configure the Slack channel settings for notifications.
- 3Set up the chat trigger to connect with your preferred chat platform.
- 4Test the workflow to ensure proper functioning of AI responses and human notifications.
Apps Used
Slack
OpenAI
Chat platform
Categories
Target Roles
Tags
#ai chatbots
#process automation
#slack automation