AI assistance for user inquiries with human fallback

• Provide instant responses to user inquiries using AI.
• Prompt users for additional information when the AI is unsure.
• Notify human agents via Slack for unresolved inquiries.
• Enhance customer support efficiency by integrating AI and human assistance.

User initiates a chat through the chat trigger. AI processes the inquiry and attempts to provide an answer. If the AI is unsure, it prompts the user for their email address. The workflow sends a message to a human agent via Slack for further assistance. The user receives confirmation that their inquiry has been escalated.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Configure the Slack channel settings for notifications.
3. 3
   Set up the chat trigger to connect with your preferred chat platform.
4. 4
   Test the workflow to ensure proper functioning of AI responses and human notifications.